Privacy Policy

Welcome

Hey there, thanks for stopping by our privacy page. We know nobody really loves reading these things, but we figured we'd make it as straightforward as possible. At Cendravex Quinthal Hotel, we're serious about keeping your info safe while you're planning your mountain getaway.

This policy covers what we collect, why we need it, and how we use it. If you've got questions after reading through, just give us a shout at reservations@cendravexquinthal.info.

What Information We Collect

Look, we're gonna be honest with you. When you book a room or use our services, we need some basic stuff to make your stay happen:

• Personal Details: Your name, email, phone number, home address - pretty standard booking info really.
• Payment Information: Credit card details, billing address. We use secure processors for this, so your card info doesn't just hang around on our servers.
• Stay Preferences: Room type you like, dietary restrictions for our restaurant, spa appointment preferences, that kind of thing.
• Communication Records: Emails and calls between us, mainly so we can remember what you asked for and deliver on it.
• Website Activity: Cookies and browsing data when you're checking out our site - helps us figure out what's working and what isn't.

How We Actually Use Your Info

We're not in the business of collecting data just for kicks. Here's what we do with it:

• Reservations & Services: Processing your bookings, managing your stay, coordinating spa treatments, outdoor activities, and handling any special requests you throw our way.
• Communication: Sending confirmation emails, updates about your reservation, answering questions, and occasionally letting you know about special offers if you've said that's cool.
• Improving Our Operation: Understanding what guests like and don't like so we can get better at what we do.
• Legal Stuff: Sometimes Canadian regulations require us to keep certain records. We follow the rules because, well, that's the right thing to do.
• Safety & Security: Protecting against fraud and keeping everyone on property safe.

Who We Share Your Data With

We're not selling your info to random companies or blasting it across the internet. But yeah, there are some folks we work with:

• Service Partners: Payment processors, booking platforms, our website host - basically the tech that keeps things running.
• Local Activity Providers: If you book skiing, hiking tours, or other adventures through us, we'll share what's needed with those operators.
• Legal Requirements: Government authorities if the law says we have to. This doesn't happen often, but we'll comply when necessary.
• Business Transitions: If we ever sell or merge the hotel (not planning on it, but you never know), your info would transfer as part of that.

Everyone we work with is contractually required to protect your data the same way we do. We don't play around with this.

Cookies and Tracking Tech

Our website uses cookies - those little data files that remember you. They help with things like keeping items in your cart and remembering your preferences. Most browsers let you control cookies, though turning them off might make some parts of the site less functional.

We also use analytics tools to see how people navigate our site. It's aggregated data mostly, helping us figure out if our navigation makes sense or if we need to rethink the layout.

How Long We Keep Your Information

We don't hoard data forever. Generally:

• Booking and payment records are kept for 7 years (Canadian tax law requirement)
• Marketing preferences until you tell us to stop
• Website analytics data for about 2 years
• General correspondence for a reasonable period based on context

Once we don't need something anymore, we delete or anonymize it.

Your Rights and Control

This is your data, and you've got rights. Under Canadian privacy laws, you can:

• Access: Request a copy of what personal info we have about you
• Correction: Ask us to fix anything that's wrong or outdated
• Deletion: Request we delete your data (with some legal exceptions)
• Opt-Out: Unsubscribe from marketing emails anytime - there's an unsubscribe link in every message
• Restrict Processing: Limit how we use certain information
• Data Portability: Get your data in a usable format to take elsewhere

To exercise any of these rights, just contact us at reservations@cendravexquinthal.info or call (604) 555-0187. We'll get back to you within 30 days.

Security Measures

We take security seriously around here. Our systems use encryption, secure servers, and limited access protocols. Payment data goes through PCI-compliant processors. Our staff gets regular training on data protection.

That said, nothing online is 100% bulletproof. We do our absolute best, but we can't guarantee perfect security. If there's ever a breach that affects your data, we'll let you know promptly and tell you what we're doing about it.

Third-Party Links

Sometimes we link to other websites - local attractions, partner businesses, stuff like that. Once you click away from our site, this privacy policy doesn't apply anymore. We can't control what those other sites do, so check out their policies if you're concerned.

Children's Privacy

Our services are aimed at adults. We don't knowingly collect info from kids under 13. If you're a parent and think we might have data from your child, contact us immediately and we'll delete it.

International Guests

We're based in Canada, and your data is stored on Canadian servers. If you're visiting from outside Canada, your info will be processed here under Canadian privacy laws (specifically PIPEDA). By booking with us, you're agreeing to this.

Changes to This Policy

We might update this policy from time to time - new laws, changes in our operations, whatever. When we do, we'll update the date at the top and post the new version here. For major changes, we'll probably send an email to let you know.

Contact Us About Privacy

Questions, concerns, or requests about your privacy? We're here to help:

Complaints and Regulatory Bodies

If you're not satisfied with how we've handled a privacy issue, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer to work it out directly with you first, but you've got options.